ProPASS – Frequently Asked Questions

What is unique about the Fall 2021 Pass Period at UBCO?

UBCO and Kelowna Regional Transit are launching the ProPASS Program Pilot after the regular start date of the Fall 2021 Pass Period (September 1). Therefore, the Fall 2021 Pass Period for UBCO includes only the three remaining months of the regular period (October, November and December).

Will I always receive a 15% discount through the ProPASS program?

As part of the launch of the ProPASS Program Pilot on the UBCO campus, a guaranteed discount of 15% for the Fall 2021 and Winer 2022 Pass Periods has been secured for all employees who enrol. This may change as the pilot program is reviewed.

Why are Cash and Debit the only payment options for the ProPASS program?

At this time, due to the nature of the pilot program, only cash and debit are available as payment options. After completion of two Pass Periods, the pilot will be reviewed that the introduction of additional payment methods such as credit card and/or payroll deductions will be explored.

Can I withdraw from the ProPASS Program Pilot in the middle of a Pass Period?

No, you must commit to a full Pass Period (Fall 2021: Oct-Dec and/or Winter 2022: Jan-Apr). Refunds will only be considered for staff/faculty who leave the employment of UBCO within the middle of a Pass Period and are issued at the discretion of Kelowna Regional Transit for unused monthly passes for future calendar months.

For example, if an employee who has enroled for the Winter 2022 Pass Period leaves the employment of UBCO anytime during the month of February, they may only be eligible for refunds for their unused March and April transit passes.

What happens at the end of the ProPASS Program Pilot?

The pilot will be reviewed after two Pass Periods to determine next steps. The pilot may be extended (ex. Summer 2022 Pass Period: May – August), the pilot may be modified (ex. Additional payment options added or changes to terms and conditions) or the pilot may be suspended (ex. If less than three participants are enroled).

Who can I purchase additional discounted Transit Passes for?

As a ProPASS participant you can purchase discounted transit passes for up to two adult family members who are living in your same household. Additional passes can only be requested through the ProPASS Program Pilot Enrolment Form and cannot be added mid Pass Period.